FAQ page introduction
On this page you'll find answers to the most frequently asked questions about ordering, payment, returns, shipping and complaints. We have tried to explain everything as clearly as possible.
Can't find your question? Feel free to get in touch with us. We're happy to help you by phone, WhatsApp or email!Yes, absolutely! We have a business webshop: www.airplantshopzakelijk.nl. We do have a few conditions. Get in touch with us. Info@airplantshop.nlExport companies can find our products on
www.floraxchange.nl or call 0645126341If you'd like to order large quantities of a particular Tillandsia species or, for example, decorations incl. Tillandsia, that is possible. Because we also supply retailers, we never have our full stock listed in the shop. For large quantities, please email info@airplantshop.nl and let us know which Tillandsia species you'd like to order and how many. We will reply to your email as soon as possible.When you click on a product, you can add it to your 'cart'. Once the product is in your cart, you'll see at the top right that it has been added. Click the cart button and you'll go to the section where you can fill in your name and address details. Once your payment has been completed successfully, your order will be prepared and shipped as soon as possible.First check whether the email accidentally ended up in your SPAM folder. If not, please contact info@airplantshop.nl, as you may have made a typo in your email address. We will then update your details manually.Send an email to info@airplantshop.nl as soon as possible with your order number and the correct name and address details, and we will update the address manually. If your order has already been picked up by the delivery service, you can contact the delivery service yourself to change your address.
Payment options:
- iDEAL
- Paypal
- Bancontact
- Bank transfer in advance (your order will be processed as soon as the amount is in our bank account.)As soon as your payment is complete, we will pack and ship your order as quickly as possible. Your air plants will arrive within 1 to 2 business days. Belgium can sometimes take a little longer.Yes, at the end of the day you'll receive the track and trace code from DPD by email.Yes, of course. Send an email to info@airplantshop.nl with your name, address and order number and let us know that the air plants are being returned. Preferably also the reason (not required).
Pack the air plants well to prevent damage, and send your package to:
Airplantshop.nl (retour)
Ampereweg 25
2627 BG DelftFirst of all, we're sorry to hear that you have a complaint, and we'd like to resolve it together with you. Send all your information to info@airplantshop.nl and we will come up with a solution as quickly as possible.
We will respond to your complaint within 14 days of receipt. If it takes more time, we will let you know.
If you are not satisfied with this, you can always contact the mediation department of Stichting Webshop Keurmerk, of which (naam webshop) is a member. If the mediation attempt does not lead to a satisfactory solution for any reason, you have the option to submit your dispute to the Geschillencommissie (SGC).
