Terms of service

General terms and conditions of Airplantshop.nl, member of Stichting Webshop Keurmerk. Last updated: 2026.

General

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Ancillary agreement: an agreement under which the consumer acquires products, digital content and/or services in connection with a distance contract.

Cooling-off period: the period within which the consumer can exercise their right of withdrawal.

Consumer: a natural person who is not acting for purposes related to their trade, business, craft or profession.

Day: calendar day.

Durable medium: any means – including email – that enables the consumer or trader to store information addressed to them personally in a way that allows future reference or use for a period appropriate to the purpose of the information.

Right of withdrawal: the consumer's option to withdraw from the distance contract within the cooling-off period.

Trader: the natural or legal person who is a member of Stichting Webshop Keurmerk and offers products, (access to) digital content and/or services to consumers at a distance.

Distance contract: an agreement concluded between the trader and the consumer within the framework of an organized system for the distance selling of products, digital content and/or services.

Article 2 – Identity of the trader

Trader name: Airplantshop.nl

Registered address: Vrouw Rijssensloot 14, 2614 MA Delft

Visiting address (by appointment only): Ampereweg 25, 2627 BG Delft
Please note: we are not a shop — unfortunately, it is not possible to stop by to buy plants.

Phone number: 06 4512 6341 (Mon–Fri; business/retailers/quotes/corporate gifts/export)

Email address: info@airplantshop.nl

Chamber of Commerce (KvK) number: 91449170

VAT number: NL196484789B02

Bank account: NL23 KNAB 0255 3750 77

LUCID registration: DE3837277319409

Article 3 – Applicability

1. These general terms and conditions apply to every offer made by the trader and to every distance contract concluded between the trader and the consumer.

2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the trader will indicate, before the distance contract is concluded, how the general terms and conditions can be viewed at the trader's premises and that they will be sent free of charge as soon as possible at the consumer's request.

3. If the distance contract is concluded electronically, then, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily store it on a durable medium.

Offer and agreement

Article 4 – The offer

1. If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.

2. The offer contains a complete and accurate description of the products, digital content and/or services offered. The description is sufficiently detailed to enable the consumer to properly assess the offer.

3. Obvious mistakes or obvious errors in the offer are not binding on the trader.

Article 5 – The agreement

1. Subject to the provisions of paragraph 4, the agreement is concluded at the moment the consumer accepts the offer and fulfills the conditions set out therein.

2. If the consumer has accepted the offer electronically, the trader will promptly confirm receipt of the acceptance of the offer electronically.

3. If the agreement is concluded electronically, the trader will take appropriate technical and organizational measures to secure the electronic transfer of data and will ensure a secure web environment.

Withdrawal

Article 6 – Right of withdrawal

For products:

1. The consumer may cancel an agreement for the purchase of a product during a cooling-off period of at least 14 days without giving any reason.

2. The cooling-off period referred to in paragraph 1 starts on the day after the consumer, or a third party designated in advance by the consumer who is not the carrier, has received the product.

For services and digital content:

3. The consumer may cancel a service agreement and an agreement for the supply of digital content not delivered on a tangible medium within at least 14 days without giving any reason.

Article 7 – Obligations during the cooling-off period

1. During the cooling-off period, the consumer will handle the product and its packaging with care. The consumer will only unpack or use the product to the extent necessary to establish the nature, characteristics and functioning of the product.

2. The consumer is only liable for any decrease in value of the product resulting from handling the product in a way that goes beyond what is permitted in paragraph 1.

Article 8 – Exercising the right of withdrawal

1. If the consumer exercises their right of withdrawal, they must notify the trader within the cooling-off period using the model withdrawal form or in another unambiguous manner.

2. As soon as possible, but within 14 days from the day following the notification, the consumer returns the product.

3. The consumer returns the product with all accessories supplied, if reasonably possible in its original condition and packaging.

4. The risk and burden of proof for the correct and timely exercise of the right of withdrawal lie with the consumer.

5. The consumer bears the direct costs of returning the product.

Article 9 – Obligations of the trader in case of withdrawal

1. If the trader allows the consumer to give notice of withdrawal electronically, the trader will promptly send a confirmation of receipt after receiving this notice.

2. The trader will refund all payments made by the consumer, including any delivery costs, promptly and in any case within 14 days of the day on which the consumer notifies the trader of the withdrawal.

3. The trader will use the same payment method the consumer used for the refund, unless the consumer agrees to a different method.

Article 10 – Exclusion of the right of withdrawal

The right of withdrawal does not apply to:

• Products that by their nature cannot be returned
• Live plants that have been damaged by improper care
• Custom-made or personalized products
• Gift vouchers
• Sealed products that cannot be returned for hygiene reasons once the seal has been broken

Price, warranty and delivery

Article 11 – The price

1. During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes resulting from changes in VAT rates.

2. All prices on the website are in euros, including 21% VAT, unless stated otherwise.

3. Shipping costs are calculated separately and shown in the shopping cart.

Article 12 – Compliance and warranty

1. The trader guarantees that the products comply with the agreement, the specifications stated in the offer, and the reasonable requirements of soundness and/or usability.

2. An additional guarantee provided by the trader, manufacturer or importer never limits the statutory rights and claims that the consumer can assert against the trader under the agreement.

Article 13 – Delivery and fulfillment

1. The trader will exercise the greatest possible care when receiving and fulfilling product orders.

2. The place of delivery is the address the consumer has provided to the trader.

3. Accepted orders will be fulfilled promptly, and no later than within 30 days.

4. At Airplantshop, orders are usually processed and shipped within 1 to 2 business days after payment is received. Delivery to Belgium may take slightly longer.

5. Orders are shipped via DPD with track & trace.

Payment, complaints and disputes

Article 15 – Payment

1. Unless otherwise specified in the agreement or additional conditions, the amounts owed by the consumer must be paid within 14 days after the start of the cooling-off period.

2. Airplantshop accepts the following payment methods:

• iDEAL
• PayPal
• Bancontact
• Credit card (via Shopify Payments)
• Bank transfer in advance to NL23 KNAB 0255 3750 77

Article 16 – Complaints procedure

1. The trader has a sufficiently publicized complaints procedure and handles complaints in accordance with this procedure.

2. Complaints about the performance of the agreement must be submitted to the trader, fully and clearly described, via info@airplantshop.nl within a reasonable time after the consumer has discovered the defects.

3. Complaints will be answered within 14 days of the date of receipt.

Article 17 – Disputes

1. Agreements between the trader and the consumer to which these general terms and conditions apply are governed exclusively by Dutch law.

2. Can't we work it out together? Then you can submit your dispute to the Geschillencommissie Stichting Webshop Keurmerk via degeschillencommissie.nl.

3. You can also use the European ODR platform: ec.europa.eu/consumers/odr.

Other

Article 18 – Industry guarantee

Stichting Webshop Keurmerk guarantees compliance by its members with the binding advice of the Geschillencommissie Stichting Webshop Keurmerk, unless the member decides to submit the binding advice to the court for review within two months of it being sent.

Address Stichting Webshop Keurmerk:
Willemsparkweg 193, 1071 HA Amsterdam

Article 19 – Additional or deviating provisions

Additional provisions or provisions deviating from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that the consumer can store them in an accessible manner on a durable medium.

Article 20 – Amendment of the general terms and conditions

1. Stichting Webshop Keurmerk will only amend these general terms and conditions in consultation with the Consumentenbond (Dutch Consumers' Association).

2. Changes to these terms only take effect after they have been published in an appropriate manner, on the understanding that, in the event of applicable changes during the term of an offer, the provision most favorable to the consumer will prevail.

Appendix – Model withdrawal form

Only complete and return this form if you wish to withdraw from the agreement.

To: Airplantshop.nl
Ampereweg 25, 2627 BG Delft
info@airplantshop.nl

I/We* hereby give notice that I/we* withdraw from my/our* agreement for the sale of the following products: [aanduiding product]

• Ordered on*/received on*: ___________
• Name of consumer(s): ________
• Address of consumer(s): ________
• Order number: _________
• Signature of consumer(s) (only if submitted on paper): ________
• Date: __________

*Delete as appropriate or fill in where applicable.