Refund policy

At Airplantshop, we have a 14-day return and withdrawal policy. After receiving your order, you have 14 days to let us know that you want to return the product. Send us an email at info@airplantshop.nl with your order number and the reason for the return, and we'll help you from there.

Important conditions:

  • The plant must be returned in its original condition
  • Return shipping costs are paid by the consumer
  • We issue a refund within 14 days of receiving the product
  • Live plants damaged by improper care are not covered by the right of withdrawal

Below you'll find the legal details in accordance with the Dutch Distance Selling Act (Wet koop op afstand).

Withdrawal

Article 6 – Right of withdrawal

For products:

1. The consumer may cancel an agreement for the purchase of a product during a cooling-off period of at least 14 days without giving any reason.

2. The cooling-off period referred to in paragraph 1 starts on the day after the consumer, or a third party designated in advance by the consumer who is not the carrier, has received the product.

For services and digital content:

3. The consumer may cancel a service agreement and an agreement for the supply of digital content not delivered on a tangible medium within at least 14 days without giving any reason.

Article 7 – Obligations during the cooling-off period

1. During the cooling-off period, the consumer will handle the product and its packaging with care. The consumer will only unpack or use the product to the extent necessary to establish the nature, characteristics and functioning of the product.

2. The consumer is only liable for any decrease in value of the product resulting from handling the product in a way that goes beyond what is permitted in paragraph 1.

Article 8 – Exercising the right of withdrawal

1. If the consumer exercises their right of withdrawal, they must notify the trader within the cooling-off period using the model withdrawal form or in another unambiguous manner.

2. As soon as possible, but within 14 days from the day following the notification, the consumer returns the product.

3. The consumer returns the product with all accessories supplied, if reasonably possible in its original condition and packaging.

4. The risk and burden of proof for the correct and timely exercise of the right of withdrawal lie with the consumer.

5. The consumer bears the direct costs of returning the product.

Article 9 – Obligations of the trader in case of withdrawal

1. If the trader allows the consumer to give notice of withdrawal electronically, the trader will promptly send a confirmation of receipt after receiving this notice.

2. The trader will refund all payments made by the consumer, including any delivery costs, promptly and in any case within 14 days of the day on which the consumer notifies the trader of the withdrawal.

3. The trader will use the same payment method the consumer used for the refund, unless the consumer agrees to a different method.

Article 10 – Exclusion of the right of withdrawal

The right of withdrawal does not apply to:

  • Products that by their nature cannot be returned
  • Live plants that have been damaged by improper care
  • Custom-made or personalized products
  • Gift vouchers
  • Sealed products that cannot be returned for hygiene reasons once the seal has been broken