Customer service

When you click on a product, you can add it to your cart. You'll see at the top right that the product has been added. Click the cart button and fill in your name and address details. Once your payment has been completed, we'll get your order ready and ship it as soon as possible.

First check whether the email accidentally ended up in your spam folder. Not there? Then contact info@airplantshop.nl — there may have been a typo in your email address. We'll then update your details manually.

Send an email to info@airplantshop.nl as soon as possible with your order number and your correct name and address. We'll then update the address manually. Has your order already been picked up by DPD? Then you can contact DPD yourself to change your address.

Yes, that's possible. Because we also supply retailers, we never have our full stock listed in the shop. For large quantities, please email info@airplantshop.nl and let us know which type of Tillandsia you'd like to order and how many. We'll get back to you as soon as possible.

Yes, absolutely. We have a business webshop: airplantshopzakelijk.nl. There are a few conditions, though — get in touch with us at info@airplantshop.nl.

Export companies can find our products on floraxchange.nl or call 06 1812 9205 (Marleen).

We accept the following payment methods:

• iDEAL
• PayPal
• Bancontact
• Credit card (via Shopify Payments)

As soon as your payment is completed, we'll pack and ship your order as quickly as possible. Delivery is usually within 1-2 business days (Netherlands). For Belgium and Germany it can take 2-3 business days.

Yes, at the end of the day you'll receive the track & trace code from DPD by email. You can use it to track your shipment.

With care — in sturdy boxes or envelopes with inner packaging to absorb shocks and temperature changes. In winter we add extra insulation to protect against freezing when night temperatures drop below 0 °C.

• Netherlands under €37.50: €5.95
• Netherlands from €37.50: free shipping
• Germany under €50: €5.95
• Belgium under €50: €8.95
• Belgium & Germany from €50: free shipping

On orders from €50 you also get a small plant mister as a gift. Any import duties outside the EU are paid by the recipient.

Yes, of course. Send an email to info@airplantshop.nl with your name, address and order number and let us know the air plants are coming back. Ideally include the reason too (optional). Pack the air plants carefully to prevent damage and send your package to:

Airplantshop.nl (retour)
Ampereweg 25
2627 BG Delft

You have a 14-day cooling-off period after receiving your order. Refunds are made within 14 days of receiving the return. See our full return policy for all the details.

Send an email with photos to info@airplantshop.nl within 48 hours of receipt. We'll send you a free replacement or refund the amount — your choice.

First of all, we're sorry to hear you have a complaint — we'd love to resolve it together with you. Send all your information to info@airplantshop.nl and we'll come up with a solution as soon as possible.

We'll respond to your complaint within 14 days of receipt. If it needs more time, we'll let you know. If you're not satisfied with this, you can submit your complaint to the Geschillencommissie Stichting Webshop Keurmerk via degeschillencommissie.nl or via the European ODR platform: ec.europa.eu/consumers/odr.

Email (preferred): info@airplantshop.nl
You'll always get a quick reply.

WhatsApp: 06 1812 9205
It can sometimes take a while to get a reply — please email us if you need a quick answer.

Phone — business, retailers, quotes, corporate gifts, export companies:
Marleen: 06 1812 9205

Customer service hours: Monday to Friday during office hours. Email response time: usually within 1-2 business days.

Airplantshop.nl

Ampereweg 25
2627 BG Delft

Chamber of Commerce (KvK) number: 91449170
VAT number: NL196484789B02
Bank account: NL23 KNAB 0255 3750 77
LUCID registration: DE3837277319409